Sexplained Ltd Information

About Us Sexplained Ltd is dedicated to your total satisfaction.

If you have any suggestions or comments please email us at sexplained.ltd@virgin.net

Our Contact details:

Sexplained Ltd

136 St Stephens Cres, Brentwood, Essex, CM13 2AX - UK

Phone:+44 - 20 8144 0950

Fax: please contact us

Email: sexplained.ltd@virgin.net

VAT NO:

UK Company Reg No: 3834365

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Orders are dealt with as soon as possible. Items requiring posting are sent by first class post and should arrive within 28 days of order placement - to any address. UK addresses can expect to receive their order within 5 working days - barring postal strike. Please contact us if there is an unexpected delay.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 28 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added, where applicable. Books are zero rated. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. Sexplained Ltd, the online provider of Sexplained Books, is not VAT registered and does not, therefore, charge VAT on any purchase.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. Standard mail order terms apply. All goods leave us in good condition.

Reaching Us If you need to reach us, please email us on helen@sexplained.com, alternatively, you can call on International +44 20 8144 0950 or write to us at above address.

Privacy Policy Sexplained Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy Refunds will be given at the discretion of the Company Management.

Remittance Terms Payment to secure purchase and delivery.